Last Updated: March 22, 2026
Welcome to P4PET. We are delighted to provide trusted pet care services for you and your furry companions. These Terms and Conditions govern your use of our website, services, bookings, and facilities. By accessing our website or using our services, you agree to comply with the terms outlined below.
General Terms
Age Requirement
You must be at least 18 years of age to book or use our services. By using our website or making a booking, you confirm that you meet the legal age requirement and accept these Terms and Conditions.
Payments
All services must be paid for at the time of booking unless otherwise agreed. We accept multiple payment methods, and all transactions are processed securely.
Changes and Cancellations
P4PET reserves the right to modify prices, services, policies, or operational procedures at any time. Cancellation and refund terms vary by service and are detailed in our Refund Policy and Cancellation Policy pages.
Customer Conduct
Customers are expected to behave respectfully toward staff, pets, and other clients. Any abusive, unsafe, or disruptive behavior may result in refusal or termination of services without refund.
Pet Owner Responsibilities
You are responsible for your pet’s behavior, health, and well-being while using our services.
- Pets must be up to date with vaccinations and preventive treatments such as flea and tick control.
- Any medical conditions, behavioral concerns, or special care requirements must be disclosed before booking.
- Aggressive, highly anxious, or unsafe pets may be refused service for safety reasons.
Safety and Facility Rules
We prioritize the safety of pets, customers, and staff. All instructions provided by our team must be followed while visiting or using our services. P4PET is not responsible for accidents or injuries resulting from failure to follow safety guidelines or customer negligence.
Liability Disclaimer
By using our services, you agree that P4PET shall not be held liable for injuries, illnesses, damages, or losses involving pets or owners except in cases proven to result from direct negligence by our team.
Grooming Services
- Pets must be vaccinated and fit for grooming services.
- Owners must disclose any skin conditions, injuries, allergies, or behavioral concerns.
- Grooming outcomes may vary depending on coat condition and pet cooperation.
- Severely matted pets may incur additional charges or may be refused service if grooming poses a safety risk.
- P4PET is not responsible for natural changes in appearance or behavior following grooming.
Boarding Services
- Pets accepted for boarding must be healthy and vaccinated.
- Owners must provide accurate information about feeding habits, medical history, and behavior.
- While we maintain high standards of care, P4PET is not responsible for illness, stress-related conditions, or unforeseen incidents unless caused by negligence.
- Late pick-ups may attract additional charges.
Veterinary Services
- Veterinary care is provided with professional judgment; however, specific treatment outcomes cannot be guaranteed.
- Pet owners must disclose complete medical history and known allergies.
- P4PET is not responsible for adverse reactions or complications arising from treatment except in cases of negligence.
Training Services
- Dogs participating in training sessions must be vaccinated and socially manageable.
- Aggressive or disruptive dogs may be removed from sessions for safety reasons.
- Owners remain responsible for their dog’s behavior during training.
- Missed sessions are non-refundable and cannot be transferred unless approved.
Website and Online Use
- Information provided on our website and social media platforms is for general informational purposes only and should not replace professional veterinary advice.
- Users agree not to post harmful, abusive, misleading, or defamatory content on our platforms.
- P4PET reserves the right to remove any content that violates these terms.
Retail Products (If Applicable)
All product sales are considered final unless otherwise stated. Returns may be accepted only for unused items in original condition and packaging within the permitted return period.
Disclaimer
While we strive to keep all information accurate and updated, P4PET does not guarantee that all website content or service descriptions are free from errors or omissions. We are not responsible for losses arising from reliance on website information.
Indemnification
You agree to indemnify and hold harmless P4PET, its owners, employees, partners, and representatives from any claims, damages, liabilities, or expenses arising from your use of our services, facilities, or website, except where prohibited by law.
Policy Updates
P4PET reserves the right to update or modify these Terms and Conditions at any time. Continued use of our services after updates constitutes acceptance of the revised terms.
Contact Information
P4PET
Plot 3114, Ground Floor, Sector 46, Gurgaon, Haryana 122001, India
Phone: +91-9220326660
Email: contact@p4pet.com
